jey9 Privacy Policy — How We Protect Your Personal Data
This Privacy Policy explains what personal data jey9 collects from players in Bangladesh, how that data is used, and the rights you hold over your information.
Introduction
jey9 operates jey9.bet, an online casino and sports betting platform serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. We are committed to protecting the privacy and personal data of every registered player. This Privacy Policy describes how we collect, process, store, share, and safeguard personal information in connection with your use of jey9.bet and all associated services.
By registering an account or using jey9.bet, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, you must not use the platform. Please contact us at [email protected] with any questions about how we handle your data.
Your continued use of jey9.bet constitutes ongoing consent to this Privacy Policy. We obtain explicit consent before processing any sensitive personal data beyond what is needed to deliver our services. You may withdraw consent at any time by contacting [email protected], subject to our legal obligations to retain certain records.
What Personal Data We Collect
Full name, date of birth, and government-issued ID details collected during registration and KYC verification.
Bangladesh mobile number, email address if provided, and communication preferences used for account management and service notifications.
bKash, Nagad, Rocket, and bank account details used for deposit and withdrawal processing. Card data is handled by certified payment processors only.
IP address, browser type, device model, operating system, and session data collected automatically when you access jey9.bet.
Game session logs, bet history, win/loss records, bonus usage, and responsible gaming tool interactions stored for compliance and service delivery.
General region inferred from IP address for compliance purposes. Precise GPS location is never collected by jey9.
How We Use Your Personal Data
jey9 processes your personal data only for specific, legitimate purposes. We do not sell your data to third parties for marketing. The purposes for which we process your data are set out below:
- Account creation, KYC verification, age verification, and ongoing account security monitoring.
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and maintaining accurate financial transaction records.
- Delivering and improving our gaming services, including personalising the experience based on your game preferences and activity history.
- Sending service communications including deposit confirmations, withdrawal notifications, security alerts, and responsible gaming reminders via SMS or email.
- Complying with legal obligations including anti-money laundering regulations, KYC requirements, and cooperation with law enforcement where required by law.
- Administering responsible gaming tools including deposit limits, self-exclusion, cooling-off periods, and session time reminders that you configure on your account.
Where we rely on your consent to send promotional communications — such as bonus offers or seasonal promotions tied to BPL, Eid, or Pohela Boishakh — you may opt out at any time by contacting [email protected] or updating your account preferences.
Legal Basis for Processing
jey9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contract performance: Processing necessary to fulfil our obligations to you under the Terms and Conditions — for example, operating your account, processing deposits and withdrawals, and delivering game access.
- Legitimate interests: Processing necessary for fraud prevention, platform security, service improvement, and responsible gaming compliance — where these interests are not overridden by your rights.
- Legal obligation: Processing required by applicable law including anti-money laundering regulations, KYC requirements, and obligations to cooperate with regulatory and law enforcement authorities.
- Consent: Where you have provided explicit consent — for example, to receive promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Payment Data and Financial Information
All financial transactions on jey9 — including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to your registered mobile wallet or bank account — are processed through secure, encrypted channels. jey9 does not store complete mobile banking PINs or full card numbers on its own servers. Payment data is handled in compliance with applicable financial data security standards.
Transaction records — including deposit amounts, withdrawal amounts, dates, times in Bangladesh Standard Time (BST, UTC+6), and associated payment method identifiers — are retained as required by applicable financial regulations and our anti-money laundering compliance programme.
jey9 supports bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you initiate a transaction, the payment provider processes your financial data under their own privacy terms. We recommend reviewing the privacy policy of your chosen payment provider.
Sharing Your Information
jey9 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances below, and only to the extent necessary for the specified purpose:
- Service providers: Third-party vendors who assist in operating the platform — including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, payment processors, identity verification services, and customer support tools — under strict data processing agreements.
- Legal and regulatory authorities: Where we are required by law to disclose personal data — for example, in response to a court order, regulatory investigation, or anti-money laundering reporting obligation.
- Fraud prevention and security: Where disclosure is necessary to prevent, investigate, or take action regarding actual or suspected fraud, illegal activity, or threats to the security of the platform or other players.
- Business transfers: In the event of a merger, acquisition, or sale of substantially all assets, your personal data may be transferred to the acquiring entity subject to equivalent privacy protections.
Any third-party service provider that receives your personal data is contractually obligated to process it solely for the purposes specified by jey9, to maintain appropriate security measures, and to comply with applicable data protection obligations. jey9 does not permit third-party service providers to use your data for their own commercial or marketing purposes.
Cookies and Tracking Technologies
jey9.bet uses cookies and similar technologies to operate the platform, maintain your session, and improve your experience. The following types of cookies are in use:
- Strictly necessary cookies: Required for the platform to function — including session management, login state maintenance, and security token handling. These cannot be disabled without preventing the platform from working correctly.
- Functional cookies: Used to remember your preferences — such as your language setting, game lobby filters, and responsible gaming tool configurations — so that they persist across sessions.
- Analytics cookies: Used to understand how players navigate the platform so that we can identify usability issues and improve the overall service. Analytics data is aggregated and does not identify individual players.
Most browsers allow you to manage or delete cookies through settings. Disabling strictly necessary cookies will prevent you from logging in and using the platform. jey9 does not use third-party advertising tracking cookies.
Data Retention
jey9 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy or as required by applicable law. Account data and transaction records are retained for a minimum of 5 years from the date of the last transaction or account closure, in accordance with financial record-keeping obligations. Gaming activity logs are retained for 5 years for compliance purposes. Technical and analytical data is retained for up to 24 months.
When your account is closed — whether at your request or by jey9 — we will delete or anonymise personal data no longer required for legal or compliance purposes within a reasonable period following expiry of the applicable retention period. Data subject to a legal hold or ongoing investigation will be retained until that hold is lifted or the investigation is concluded.
Your Data Rights
As a player registered with jey9, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request. We aim to respond within 30 days of receipt.
Right of Access
You may request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and the parties with whom it has been shared.
Right to Rectification
You may request that we correct any inaccurate or incomplete personal data we hold about you. Where data cannot be corrected directly through your account settings, contact our support team.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. Note that we may be required by law to retain certain data even after account closure.
Right to Object
You may object to processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for direct marketing. We will cease processing unless we have compelling legitimate grounds that override your interests.
Right to Data Portability
Where processing is based on your consent or the performance of a contract, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another service provider.
Data Security
jey9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and jey9.bet, secure server infrastructure with access controls, and regular security assessments. All staff who handle personal data are subject to strict confidentiality obligations.
While we take all reasonable steps to protect your personal data, no method of internet transmission or electronic storage is completely secure. If you become aware of any security breach affecting your jey9 account, please notify us immediately at [email protected] so we can take prompt action to investigate and mitigate any harm.
Children's Privacy and Age Restriction
jey9 services are strictly for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification checks, and we reserve the right to request documentary proof of age at any time. If we discover that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account.
If you are a parent or guardian and believe that a minor in your care has registered an account with jey9 or provided personal data to us without your knowledge, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action including account closure and deletion of all associated personal data.
Changes to This Privacy Policy
jey9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or the services we offer. When we make material changes to this policy, we will notify registered players by posting a prominent notice on jey9.bet or by sending a notification to your registered mobile number. The date of the most recent revision is shown at the top of this page.
Your continued use of jey9.bet following the posting of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with a revised Privacy Policy, you must stop using the platform and may request account closure by contacting [email protected].
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way jey9 processes your personal data, our support team is available 24/7. We aim to respond to all privacy-related enquiries within 30 days. For urgent security concerns we will respond within 72 hours.
Email: [email protected]
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